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Our Policies

Shipping Policy

Pony Tails Candy Company ships via USPS Priority Mail, which will deliver approximately 2-3 business days after shipment. We are capable of shipping overnight and Saturday deliveries for additional fees. Please call us at 757-336-6688, or e-mail at orders@ponytailstaffy.com to inquire about rates for faster than Priority Mail deliveries. International shipments are also available and are sent via USPS. Please call 757-336-6688, or e-mail at orders@ponytailstaffy.com to inquire about shipment charges for international rates. Please note that a $2.50 handling fee is added automatically to your shipping fee and will not reflect on the postal ticket affixed to the shipment. Pony Tails Candy Company is a proud supporter of our troops and is happy to offer free shipping to all APO and FPO addresses.

Please be advised that products are typically shipped within 3 days of receiving orders. Because many of our products are made on demand, orders are often processed as soon as products are manufactured. We do not warehouse or store any of our products and appreciate your understanding patience in this matter. During warmer months, typically May 1st through October 31st, Pony Tails reserves the right to hold orders in periods of excessive heat. This practice insures that candy is not being stored in high temperatures in warehouses or delivery trucks.

During summer months, all chocolates shipped will incur a $5.00 fee for cold packs. Please note that these cold packs are included to minimize melting and only keep cool for approximately 24 hours. As soon as chocolates are delivered to their final destination, please bring them in to a cool environment. The cold packs will not keep candy cool if packages are left outside for excessive periods of time. Pony Tails is not held responsible for chocolate that melts during shipping, customers shipping delicate items, such as chocolates, do so at their own risk.

Please be sure that all information provided regarding "ship to" addresses are 100% correct. Pony Tails reserves the right to charge the customer an additional $5.00 for incorrect addresses provided. Please check that street numbers, names, zip codes, and even street endings, i.e.,"Circle", "Lane", "Street" are correct. Pony Tails is not responsible for shipments returned to sender because of an invalid address. If a shipment is returned for the aforementioned reason, the customer will be notified. Shipments will be resent to the corrected address after the customer is charged again for shipping.

If a product is damaged by USPS, please call 757-336-6688, or contact us at orders@ponytailstaffy.com

Privacy Policy

We, at Pony Tails Candy Company, respect and are committed to protecting your privacy. All personal information collected on our website is automatically recorded on our server logs from your browser including your IP address, cookie information and the page(s) you visited. All information is kept confidential and is used only for use by Pony Tails Candy Company. All personal information will never be sold or used by a third party.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

All information from Pony Tails Candy Company is kept confidential.

Refund Policy

Pony Tails Candy Company prides itself in manufacturing wonderful products with a 100% satisfaction guarantee. If there is a problem, we want to know about it! Please contact us at 757-336-6688 or at orders@ponytailstaffy.com to submit a claim.

We require the customer to ship back the product (s). Pony Tails Candy Company will provide a call tag for USPS to pick up the product for the first return. Pony Tails will also incur shipment charges for replaced products. After the first return, the customer is responsible for shipping charges back to Pony Tails as well as shipping charges back to the customer. If products are unavailable to ship back for return, we will not be able to replace the product or refund money. There are NO exceptions to this rule. Please do not consume, give away, discard, etc., said product for which you want to return for exchange or refund. When the product (s) is returned to Pony Tails, we will contact the customer in order to process a replacement or refund. A completed claim form must be returned in order for the refund or replacement to be handled.